Privacy Policy

1. About This Policy

GuardXKeys ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit guardxkeys.com or interact with us by phone or email. It applies to all residents of Canada and is written in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

By using our website or purchasing from us, you consent to the practices described in this Policy.

2. Information We Collect

Information You Provide

• Contact details: Name, phone number, and email address when you call, fill out a form, or make a purchase
• Purchase information: Products ordered, billing details (processed via our payment provider — we do not store full card numbers), and delivery email address
• Communications: Messages, questions, or feedback you send us by phone or email

Information Collected Automatically

• Usage data: IP address, browser type, pages visited, time on site, referring URL, and device type — collected via analytics tools
• Cookies: Small data files placed on your device to support site functionality and analytics (see Section 7)

Call Recordings

Calls to our phone line may be recorded for quality assurance and training purposes. You will be notified at the beginning of any recorded call. Recordings are retained for a maximum of 90 days.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your software license orders
• Deliver your license key and order confirmation via email
• Provide customer service, including responding to inquiries and resolving issues
• Activate licenses with the relevant software publisher on your behalf (where required)
• Improve our website, product listings, and service quality
• Detect and prevent fraud or unauthorized activity
• Comply with applicable legal obligations

We do not use your information for unsolicited marketing communications. We do not sell, rent, or trade your personal information to third parties.

4. Information Sharing

We share your information only in the following limited circumstances:

• Software publishers: We may share your name and email with the publisher to register or activate your license, only where required by the publisher's activation process
• Payment processors: We use PCI-DSS-compliant payment processors. Your payment data is handled entirely by the processor — we receive only a transaction confirmation and partial card reference
• Analytics providers: We use Google Analytics to understand website traffic. Google may process usage data under their own privacy policy (policies.google.com/privacy). You can opt out via Google's opt-out tool
• Legal requirements: We may disclose information if required by law, court order, or to protect the safety and rights of GuardXKeys or others

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Policy and to comply with our legal obligations. Typical retention periods:

• Order records: 7 years (Canadian tax and accounting requirements)
• Support communications: 2 years
• Call recordings: 90 days
• Website analytics data: 26 months (Google Analytics default)

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encrypted connections (HTTPS), restricted staff access to customer data, and use of PCI-compliant payment processors. No method of transmission or storage is 100% secure — if you believe your information has been compromised, contact us immediately.

7. Cookies

Our website uses the following types of cookies:

• Essential cookies: Required for core site functionality (e.g., navigation). Cannot be disabled without affecting site operation.
• Analytics cookies: Google Analytics collects anonymized data on how visitors use our site. You can opt out by installing the Google Analytics Opt-out Browser Add-on or by adjusting your browser's cookie settings.

We do not use advertising, tracking, or profiling cookies.

8. Your Privacy Rights

Under PIPEDA and applicable provincial law, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Withdraw consent to certain uses (where processing is consent-based)
• Request deletion of your personal information, subject to legal retention requirements
• File a complaint with the Office of the Privacy Commissioner of Canada (priv.gc.ca) if you believe your rights have been violated

To exercise any of these rights, contact us at support@guardxkeys.com. We will respond within 30 days.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we learn that we have inadvertently collected information from a person under 18, we will delete it promptly.

10. Third-Party Links

Our website may contain links to third-party websites, including those of software publishers. We are not responsible for the privacy practices of those websites and encourage you to review their individual privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated by updating the "Last updated" date at the top of this page. Your continued use of our website after changes are posted constitutes acceptance of the updated Policy.

12. Contact Our Privacy Officer

For any privacy-related inquiries, corrections, or complaints: